Returns & Refunds policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail buro@brammokaffee..eu

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Ireland

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail buro@brammokaffee..eu

Terms and Conditions of Sale

Company details
Brammobase GmbH, Berenbostler Str. 91, 30823 Garbsen, Germany
Commercial Register: Amtsgericht Hannover, HRB 226223
EU VAT No.: DE363932981
Contact: +49 151 28 10 10 93, e-mail: info@brammobase.com

1. Scope of activity
   Brammobase sells and distributes goods from a warehouse located in Northern Ireland or Ireland. Sales are made to customers in Great Britain (GB) and to customers in the European Union (EU).

2. Definitions
   “GB” – territory of Great Britain excluding Northern Ireland.
   “NI” – Northern Ireland.
   “EU” – member states of the European Union.
   “Consumer” – a natural person making a purchase not directly related to their business activity.

3. Location of goods and shipping
   Goods are physically located in NI at the time of sale. Shipping to customers in GB and to recipients in EU territory is carried out directly from the NI warehouse, unless otherwise stated in the order.

4. Taxes and VAT settlement

5.1. Sales to customers in the EU (B2B)
a) Deliveries of goods from NI to VAT-registered taxpayers in the EU may be treated as intra-Community supplies of goods with a 0% rate, provided that:
– the purchaser provides a valid EU VAT number and it is positively verified in VIES,
– Brammobase holds evidence of dispatch of goods from NI to another EU country.
b) Brammobase uses a VAT number with the XI prefix for goods transactions between NI and the EU (once issued by the competent authority). This number will be published on invoices and sales documents immediately after issuance.

5.2. Sales to customers in GB (B2C and B2B)
a) For consignments valued up to GBP 135, VAT is charged at the point of sale and shown on the invoice; prices shown to customers with a delivery address in GB include applicable UK VAT.
b) For consignments over GBP 135, Brammobase may act as the importer (DDP) and account for import VAT in its VAT return (using the Postponed VAT Accounting mechanism), and subsequently charge VAT on the sale in accordance with UK legislation.
c) Alternatively (DAP), the importer may be the buyer, which involves payment of duties upon delivery; Incoterms delivery terms are communicated at the ordering stage.

5.3. Identification numbers
Once issued by the tax authorities, appropriate tax numbers in Great Britain and/or NI (GB and/or XI) will be used in accordance with their territorial scope and the nature of the transactions.

6. Prices, currencies and payments
   Prices for deliveries to GB are given in GBP and may include or exclude VAT depending on the buyer’s status and the consignment value. Prices for deliveries to the EU may be given in EUR. Accepted payment methods and exchange rates are specified when placing an order.

7. Orders, confirmation and invoicing
   An order is accepted upon confirmation by Brammobase. Invoices are issued in accordance with applicable tax laws, with the correct VAT number (GB and/or XI) and VAT rate depending on the delivery destination and buyer’s status.

8. Delivery and risk
   Delivery times are indicative. Risk of loss or damage passes to the buyer upon delivery in accordance with the Incoterms stated in the order (default DDP for GB and standard terms for the EU unless otherwise agreed).

9. Returns and right of withdrawal (Consumers)
   Consumers in Great Britain have the right to withdraw from a distance contract within 14 days of receiving the goods. The consumer bears the direct costs of return unless the goods are defective or otherwise agreed. Refunds are made promptly after receipt of returned goods in undamaged condition, subject to statutory exceptions. Consumers in the EU have equivalent rights under the laws of their country of residence, insofar as they are mandatory.

10. Complaints and defects
    Defects must be reported immediately upon discovery, with photographic documentation and the order number attached. Brammobase provides repair, replacement or refund in accordance with applicable consumer protection laws and warranty/contractual liability provisions.

11. Record-keeping and evidence obligations
    Brammobase maintains records of goods movements between NI and the EU, including documents confirming dispatch, and submits required listings and tax returns in accordance with applicable regulations.

12. Personal data
    Customer data is processed in accordance with EU GDPR and UK GDPR, for the purpose of fulfilling orders, after-sales service, and complying with legal obligations. Customers have the rights of access, rectification, restriction, portability, and objection as provided by law. Data protection queries: info@brammobase.com.

13. Limitation of liability
    Except for liability that cannot be limited under mandatory provisions, Brammobase’s liability for indirect damages and lost profits is excluded, and for direct damages is limited to the value of the order.

14. Assignment and subcontractors
    Brammobase may entrust the performance of part of the services (including warehousing, fulfilment, transport) to trusted subcontractors, while remaining responsible for performance towards the customer.

15. Governing law and jurisdiction
    In relations with customers in Great Britain, the contract is governed by the law of Northern Ireland, and disputes are subject to the jurisdiction of the courts of Northern Ireland. In relations with customers in the EU, the applicable law is determined according to conflict-of-law rules and the mandatory consumer protection provisions of the consumer’s habitual residence.

16. Final provisions
    Invalidity of any provision shall not affect the validity of the remaining provisions. The current version of the terms is published on the Brammobase website and applies from the time of publication. Changes do not apply to orders already accepted for execution unless otherwise agreed.

Annex A – Tax information (goods operations)
A1. NI → EU transactions (B2B): supplies may be zero-rated if formal requirements are met (valid purchaser’s VAT number, evidence of dispatch, proper record entry).
A2. NI → GB transactions (B2C/B2B): for consignments ≤ GBP 135, VAT charged at checkout; for consignments > GBP 135, Brammobase generally acts as importer (DDP) and accounts for import VAT unless otherwise stated in the order (DAP).
A3. VAT numbers: once the relevant numbers (GB, XI) are issued, they will be used on invoices and shipping documents in accordance with the territorial scope of each transaction.